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Booking & Payment
How do I book a transfer?
The easiest way to book is through the secure booking engine on our website. Simply enter your pickup and drop-off locations, date, and time to get an instant quote. You can then confirm and pay for your booking online. For custom itineraries or group transport, you can contact us directly through our contact form.
Is the price per person or per vehicle?
All our prices are quoted per vehicle, not per person. The price you see is for the exclusive hire of the vehicle and driver for your chosen route.
What does the quoted price include? Are there hidden fees?
Our prices are all-inclusive. The quoted price includes the transfer, driver, fuel, tolls, and any relevant taxes. We have a strict no-hidden-fees policy, so the price you see is the price you pay.
How far in advance do I need to book?
We recommend booking at least 24 hours in advance to ensure vehicle availability. However, we can often accommodate last-minute bookings depending on our schedule.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through our secure online payment system.
Before Your Ride
What happens if my flight is delayed?
No problem at all. We track your flight’s status in real-time. Whether your flight is early or delayed, your driver will be waiting for you at the newly adjusted time. There are no extra charges for flight delays.
How will I find my driver at the airport?
Your driver will be waiting for you in the arrivals hall after you exit the baggage claim area. They will be holding a sign with your name on it, making them easy to spot.
Can I make changes to my booking?
Yes. Please contact us as soon as possible if you need to make a change to your booking details. We will do our best to accommodate your request. Changes may be subject to availability.
During Your Ride
How much luggage can I bring?
Each vehicle class has a different luggage capacity, which is specified on our “Our Fleet” page. If you are traveling with excess luggage, such as skis or multiple large suitcases, please select a larger vehicle or contact us to ensure we can accommodate your needs.
Can I request a short stop during my transfer?
For private transfers, we are happy to accommodate short stops (e.g., for a bathroom break or to take a quick photo). Please arrange this with your driver at the beginning of your journey. Extended sightseeing stops can be arranged through our hourly charter service.
Is Wi-Fi available in the vehicles?
Yes, complimentary Wi-Fi is available in most of our vehicles.
Safety & Policies
What is your cancellation policy?
We offer free cancellation on all bookings up to 24 hours before the scheduled pickup time. Cancellations made within 24 hours of pickup may be subject to a fee. Please see our Terms & Conditions for full details.
Are your drivers licensed and professional?
Absolutely. Every driver is a licensed professional who has passed a thorough background check. They are experienced, courteous, and trained to provide the highest level of safe and reliable service.
Do you provide child seats?
Yes, the safety of our youngest passengers is a priority. We can provide age-appropriate child seats upon request. Please specify the number and type of seats you need when making your booking.